Contact Us
Need assistance outside of what is available through My Insurance Manager (MIM)? Use the available contact information to ensure your inquiry is routed to the appropriate area.
Claims, Benefits and Eligibility
| Line of Business | Phone Number |
| Preferred Blue and Blue Essentials℠ | 800-868-2510 |
| BlueChoice® HealthPlan and Blue Option℠ | 800-868-2528 |
| Federal Employee Program | 888-930-2345 |
| Medicare Advantage | 855-209-7267 |
| State Health Plan | 800-444-4311 |
Prior Authorization
| Line of Business | Phone Number |
| Preferred Blue and Blue Essentials | 800-334-7287 |
| BlueChoice® and Blue Option | 800-950-5387 |
| Federal Employee Program | 800-327-3238 |
| Medicare Advantage | 855-843-2325 |
| State Health Plan | 800-925-9724 |
| Third-Party Vendor | Phone Number | Fax Number |
| Evolent - BlueCross members | 866-500-7664 | |
| Evolent - BlueChoice members | 888-642-9181 | |
| Avalon Healthcare Solutions | 844-227-5769 | 813-751-3760 |
| Companion Benefit Alternatives | 800-868-1032 | |
| MBMNow (Pharmacy Benefit Manager) | 877-440-0089 | 612-367-0742 |
| HealthHelp | 833-715-2255 | 844-470-2666 |
| Cohere Health | 888-787-0309 |
Other
| Department | Phone Number | Email Address |
| Electronic Data Interchange (EDI) | EDI.Services@bcbssc.com | |
| EDI Support | EDIG.Support@PalmettoGBAServices.com | |
| Electronic Funds Transfer | Provider.EFT@bcbssc.com | |
| Technology Support - MIM | 855-229-5720 | |
| Technology Support - General Issues | 877-274-1715 | |
| Provider Recredentialing | Recred.App@bcbssc.com | |
| Fraud | 800-763-0703 | |
| Provider Directory | Provider.Directory@bcbssc.com | |
| Provider Enrollment | 800-868-2510, option 5 |
Evolent, Avalon Healthcare Solutions, MBMNow, HealthHelp and Cohere Health are third-party vendors that help manage utilization review on behalf of BlueCross and BlueChoice.
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